Hello!

I’m a UX designer with 20 years experience and a solid academic background in human factors and computer science. What this means in practice is that I come to a UX with an analytical mindset: from research, through design, to testing and writing user stories, I use a deep understanding of the problem that needs to be solved, the people I’m designing for, and the business strategy, to deliver great experiences.

I love user research, testing, design, and writing copy, and I’m pretty handy at creating detailed interactive prototypes in Figma and Axure. I’m experienced in business analysis, writing user stories, copy editing, and managing senior stakeholders, all of which complement my UX skills and help me deliver Good Stuff®.

What I Do

  • Research + testing

    Design can take place without a detailed understanding of your users - but it’s a lot better with. I regularly do research including interviews, surveys, card sorts, and analysing analytics. I’ve tested software face-to-face and remotely, from formal, well-structured tests to guerilla testing incentivised with coffee and cake.

  • UX Design

    I’ve been designing for almost 20 years, even before I had a ‘UX’ job title. I like challenging problems: something that will make a difference to the user. I’ve designed desktop applications, responsive websites and web apps, and apps, working in financial services, telecoms, security and most recently, legal design. Once I’ve designed something, I’ll write the development specification and user stories. This is an important part of the process: it flushes out any gaps in the design before it goes to the dev team.

  • UX Copy

    I enjoy writing: I was a columnist for UXmatters for 10 years, writing about topics that caught my interest. I usually write the copy in my designs because it’s a hugely important part of the design, and this has recently become more important in my legal design work.

  • Prototyping

    I work rapidly in Figma and Axure to create low and high fidelity designs, make them responsive, and create detailed interactions that can be tested and refined.

  • Training and mentoring

    I have worked as the sole UXer in several organisations, and had to move some organisations from ‘Hey, we’ve built this thing: can you make it look pretty?’ to a place where I could really add value. I’ve mentored UXers, taught UX, and changed processes to help UX drive decision making.

  • Legal design and tech

    Since 2020 I have worked in legal design, applying UX to legal design and tech to make legal documents and legal tech easier to understand and use.

What My Clients Say

  • "Peter's UX experience was invaluable to helping us move TaxCalc’s UX forward. His user research expertise informed product strategy and design work, including our Design System, he delivered UX training to product tribes, and he rapidly produced interactive prototypes for end-user testing. Peter is a passionate advocate of the user, and I would highly recommend his work.

    Paul Harmer, Director of User Experience

  • I worked with Peter on projects at Three and always found him to be a great contributor within the team. He was well thought-out in his work, very committed and excellent at driving projects forward to meet timescales, challenging when required. I enjoyed working with Peter and would thoroughly recommend him for future projects.

    Emma Siveyer, Head of Business Digital and Experience

  • I was fortunate enough to work with Peter for a year; he is a wonderful colleague. He really helped me when I was struggling with a particular project - and he didn't have to. But that showcases Peter at his best: he went out of his way to help me, which I really appreciated. He is conscientious, collaborative, intelligent, hugely knowledgeable and - in short - a pleasure to work with.

    Glenn Bryant, Senior Copywriter